Sign up & Login

How do I sign up on the NextCounsel Platform?

You can visit our website www.nextcounsel.com and click on the "SIGN UP" tab and follow the prompts

Is there a Demo trial for NextCounsel System?

Yes, you can have a demo trial

Payment

How does the pricing work?

Each of the modules are priced individually

Are the monthly charges based on number of employees, or the number of work stations?

Pricing is based on the number of users.

User Information

How do I get my user name and password

Username and password will be sent to the provided email address after the user has been created

What do I do if i need to reset my password

Kindly ask your administator for a password reset

Can I access NextCounsel System from my mobile device

Yes, you can access NextCounsel System remotely via your internet browser making sure your device is connected to the internet

Does it run on a Mac?

Yes, it runs on any computer with Internet access and a modern browser.

What browsers can I use?

NextCounsel system can be accessed on all standard browers like Microsoft Edge, Mozilla Firefox, Google Chrome

What is the policy for scheduled maintenance?

System Updates are done to keep NextCounsel System running at its maximum potential without interruption. Under these circumstances, NextCounsel is to provide notice via email to clients potentially affected. An emergency updates can be done at any time without notice.

Upon termination, do we get our data back?

Yes. You own your data

What happens if we wish to cancel?

No problem, just let us know one month in advance, and request a backup of your data.

How secure is NextCounsel ?

NextCounsel takes data security very seriously and follows generally accept best practices to ensure that your data is backed-up and protected against unauthorised access

Do I still need a server?

No, once you have moved over to Nextcounsel there should be no need for you to run a local server.

What if I lose my hardware (laptop, tablet, phone, etc)?

Data is stored in the cloud, it is not dependent on one device. You data is securely hosted on our cloud and is available all the time.

Is my data safe?

We implement industry standards in ensuring the safety and availability of client's data such as encryption, password and access management. We also made sure all info is backed up and all backup are also encrypted. We strictly adhere to the GDPR and NDPR regulations. You can read our full privacy policy here

Services Offered

Do you offer support?

Yes we do

What kind of Supprt do you offer?

Physical support, Over-the-Phone Support, Email Support and Online Help Center

Do you offer customization?

Yes but at a cost

Does it run on a Mac?

Yes, it runs on any computer with Internet access and a modern browser.